First, please understand that this app's Google Drive backup does not sync automatically. You need to back up and restore manually.
To do this, open the "Google Drive backup" screen on the device that has the data you want to use as the source, log in to your Google Account with "Login with Google", and tap "Create Backup" (or "Overwrite Backup" for subsequent backups).
Then, on the device you want to transfer the data to, log in with the same Google Account using "Login with Google" and tap "Restore From Backup". This transfers your data.
If it doesn't work, please check the following.
- Make sure both devices are logged in with the same Google Account. You can check this in the "Google account" field on the "Google Drive backup" screen (if it shows "Not logged in", tap "Login with Google")
- If you see "No network connection", try again where your Wi-Fi or mobile connection is stable
- If you see "Not enough storage space", check the free space in your Google Drive and on your device
- If you see "The latest backup didn't finish and may be incomplete", run "Overwrite Backup" again on the source device, then try restoring
- Make sure the app is updated to the latest version on both devices
- Restart your device and try again
- Delete the backup once with "Remove Backup", create it again, and then try restoring
If it still doesn't work, we're sorry for the trouble, but please tell us exactly where you get stuck using the "Contact Us" button on the help screen.
We will reply with guidance on how to resolve the issue.
Thank you.